FAQs
Hi there! Mobelaris here.
During this pandemic period, we would like to give our assurance that Mobelaris is observing best practices to ensure the safety of our staff and customers. It is open and happy to serve you. We deliver your orders as usual and follow a no-contact delivery process to keep everyone safe.
Our foremost commitment is to safeguard the health and protection of our warehouse staff so we are following enhanced measures such as social distancing, split work shifts, and heightened hygiene.
Other staff who can work from home like the Customer Services team are doing their jobs at the comforts of their abode. You can send your concerns and other matters via email and rest assured that our dedicated personnel will take care of them just like before. We also keep this FAQ page updated with the latest information, so stay tuned.
FAQs
Q. Are you still accepting orders online?
A. Yes. It is business as usual for Mobelaris. Feel free to browse our list of products and order online.
Q. What will happen to my pending order?
A. We guarantee that it will be delivered to your doorstep. You can check its status on ‘Track My Order’ or call our Customer Services for updated information on its delivery.
Q. What precautionary measures do you impose to your warehouse staff/couriers to prevent the spread of COVID-19?
A. Every person involved in the process follows our safety protocols. We make the safety and health of our customers, carrier partners, and staff our number one priority. In our warehouses, everyone is observing frequent and proper handwashing. We introduced split shifts to keep a minimum number of workforce and avoid possible contamination. Our trusted carriers are also deploying strict working practices and we continue to share information as we work together every day. They also offer no-contact delivery only and refrain from entering your home.
Q. Do you observe a no-contact delivery process?
A. Yes, we strictly implement a no-contact policy during the delivery process. The delivery team will put your order in the driveway, garage, garden, outside the house, or in any location you requested while observing social distancing restrictions. For those living in apartments and flats, the item will be placed in the doorway or reception area.
Q. I am currently self-isolating. Can you still deliver my order?
A. Yes, we will still deliver the item you ordered. No worries because we conduct a no-contact delivery process.
Q. I am self-isolating. Can I return my order and refund the payment?
A. Yes, of course. We practice a no-contact pickup to retrieve the item if you are self-isolating. We also offer an extended 30-day return period to give you time for your self-isolation and booking of the item. Please make sure that the item is properly repackaged to ensure a hassle-free collection of our carrier. Please contact Mobelaris’ Customer Services to arrange the return.
Q. Can I change the location of the delivery?
A. Yes, you are allowed to change the delivery location. Contact our Customer Services for this matter and supply the necessary details.
Q. I am self-isolating but expecting a large item delivery. What will be the delivery process now?
A. We respect your self-isolation and conduct a no-contact delivery of your item. If you are living in an apartment, we will deliver it outside your door.
Q. Are there changes in your return process or policy during this period?
A. To keep you worry-free during this pandemic time, we modified our return policy by extending it to 30 days, so you will have enough time to book the returned item.
Q. Are your customer services always open?
A. Yes. They are always ready to accommodate your concerns and questions during this period.
We’ll keep in touch if things change.
Please stay safe and look after one another.
